Ongoing platform maintenance
Daily maintenance checklist
The tasks on this checklist should be performed each day by the members of the
Platform experts group currently on support rotation.
PR as you go
If you see a way to make this checklist better, just submit a PR to the
cg-site repo for
Review and respond to alerts
Review all alerts on Prometheus (requires the VPN).
Investigate open alerts
- Use our guides for reviewing cloud.gov alerts (prometheus for alert descriptions, links to the relevant rules, and starting points for reviewing each type of alert.
- Was the alert caused by known maintenance or testing in dev environments? Check with other members of the cloud.gov team if you can’t determine the source.
- Is this a recurring alert? Search alert history to determine how frequently it is occuring and what event may have started its firing.
- Should the underlying condition have caused an alert? Alerts should only be raised when they’re something we need to remediate.
Is the alert a real issue?
If the alert may indicate a security issue follow the Security Incident Response Guide , otherwise work to remediate its cause.
Is the alert a false-positive?
If the alert can be tuned to reduce the number of false-positives with less than two hours of work, do it. If more work is required to tune the alert, add a card to capture the work that needs to be done or +1 an existing card if one already exists for tuning the alert.
Be prepared to represent support needs at the next grooming meeting to ensure that cards to fix alerts are prioritized properly.
Review open support requests
- Review the New (yellow) and Open (red) Zendesk tickets.
Tier 1support has primary responsibility to do the work of answering these, and you serve as second-tier support providing technical expertise.
Tier 1support personnel need assistance in responding to a customer issue, they will escalate the ticket to the
Platform expertsgroup in Zendesk. Your main responsibility is to provide technical diagnoses/advice/details where needed. The most efficient way to do that is to write comments on the associated posts in
Tier 1support may also ask you for pairing time to work out responses together.
Review the detailed guide on customer support.
Weekly support tasks
#cg-support topic to include your name as the support contact.
Review expiring certificates
You can view a consolidated list of all expiring certificates on the Doomsday Dashboard (requires the VPN). Make note of any that are expiring within two weeks, make sure the team is aware, and plan with the team to determine who will renew the expiring certificate(s) and when.
You can also view this information in each of our four environments,
production, by running
doomsday dashboard on the command line.
Ensure all VMs are running the current stemcell
Lookup the most recent published stemcell version at: https://bosh.cloudfoundry.org/stemcells/
From the jumpbox in each of our four environments,
bosh deploymentsand verify the stemcell in use for each deployment is current. For example, the 621.61 stemcell is outdated below:
root@Tooling:/tmp/build/8e72821d$ bosh deployments | grep go_agent concourse-production awslogs-xenial/14 bosh-aws-xen-hvm-ubuntu-xenial-go_agent/621.64 - concourse-staging awslogs-xenial/14 bosh-aws-xen-hvm-ubuntu-xenial-go_agent/621.64 - developmentbosh awslogs-xenial/14 bosh-aws-xen-hvm-ubuntu-xenial-go_agent/621.64 - doomsday awslogs-xenial/14 bosh-aws-xen-hvm-ubuntu-xenial-go_agent/621.64 - nessus-manager-prod awslogs-xenial/14 bosh-aws-xen-hvm-ubuntu-xenial-go_agent/621.64 - opsuaa awslogs-xenial/14 bosh-aws-xen-hvm-ubuntu-xenial-go_agent/621.64 - postfix-production awslogs-xenial/14 bosh-aws-xen-hvm-ubuntu-xenial-go_agent/621.61 - bosh-dns/1.20.0 bosh-aws-xen-hvm-ubuntu-xenial-go_agent/621.64 productionbosh awslogs-xenial/14 bosh-aws-xen-hvm-ubuntu-xenial-go_agent/621.64 - prometheus-production awslogs-xenial/14 bosh-aws-xen-hvm-ubuntu-xenial-go_agent/621.64 - prometheus-staging awslogs-xenial/14 bosh-aws-xen-hvm-ubuntu-xenial-go_agent/621.64 - stagingbosh awslogs-xenial/14 bosh-aws-xen-hvm-ubuntu-xenial-go_agent/621.64 -
When the stemcells are out-of-date:
- Trigger the appropriate
deploy-...jobs in Concourse
- Triggering more than X jobs simultaneously is not advised in case any issues arise during the deployment or if you’re interrupted. X being a number you’re comfortable with monitoring which can vary based on experience or confidence in the deployment. If you’re not sure, ‘3’ is a good starting point.
- Trigger the appropriate
Ensure automated platform builds are successful
The platform’s CI builds can be automatically triggered by third-party resources when updates are released (ie. source code, stemcell). Check Concourse for any automated builds that failed, review the logs of the failed build task, and escalate the failure to platform ops if a cursory triage and rebuild does not fix this issue.
Review AWS CloudTrail events
Run cloud-trail-check.sh for each AWS account we own, and review the output
aws cloudtrail lookup-events --lookup-attributes AttributeKey=EventName,AttributeValue=$event_name
EventNames should be attributed to human individuals on the cloud.gov team:
All human-generated events should be mapped to named users, e.g.
firstname.lastname, and NOT to
Discuss the event(s) with the indicated cloud.gov operator(s)
All events in the following
EventNames should be attributed to Terraform:
Terraform runs on instances that use instance profile roles, so authorized events will include:
- a user name like
- a source IP address within AWS.
- an AWS access key starting with
If you observe any non-Terraform activity, discuss the event(s) with the indicated cloud.gov operator(s) (see above)
If you’re unable to ascertain an event was authorized, follow the Security Incident Response Guide.
Review vulnerability and compliance reports
If the reports contain any HIGH items work to remediate them.
Is an update from our IaaS provider required to remediate?
Open a case with the IaaS provider and monitor the case until it has been resolved.
Is a stemcell update required to remediate?
Ask for a date when new stemcells will be delivered in #security in the CF Slack.
Is a bosh release update required to remediate?
Update the bosh release and file a PR for the changes. Once the PR is merged, ensure the updated release is deployed to all required VMs.
To view modifications to this page, review the git commit history.